Review policy
How two-way reviews work and when staff step in.
How reviews work
- Only the client and the pro in a completed booking can review each other, once per booking, within 14 days.
- Reviews are double-blind: each stays hidden until both are submitted or 14 days pass.
- Ratings cover the overall experience, communication, punctuality and professionalism, plus quality of work for pros and preparation for clients.
- The person reviewed can post one public reply. They can't change the rating.
What staff may hide
- Reviews that are irrelevant to the booking, retaliatory, or part of extortion or an incentive.
- Discrimination, or private information such as addresses or phone numbers.
An honest negative review is not removed. Hidden reviews no longer count toward ratings.